Frequently Asked Questions
Everything you need to know about shopping with NAOKO
What is the processing time for my order?
We typically process and ship orders within 2-5 business days. During new collection launches or sale periods, this may extend slightly. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, NAOKO ships worldwide. Delivery costs and estimated times vary depending on the destination country. You can see the specific rates for your location at the checkout page.
How can I return an item if it doesn't fit?
You have 14 days from the date of delivery to return your items. Products must be in their original condition with tags attached. You can initiate a return through our online returns portal located in the footer of our website.
How do I choose the right size?
Each product page features a specific size guide with detailed measurements in centimeters. We recommend measuring a similar garment you already own and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept various secure payment methods including credit/debit cards (Visa, Mastercard), PayPal, PayPo (Buy Now, Pay Later), and traditional bank transfers.
Are your clothes ethically produced?
Absolutely. At NAOKO, we take pride in our local production. The majority of our collections are designed and sewn in Poland, ensuring fair working conditions and high-quality craftsmanship.